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4, Mercia Retail Park, Abbey Rd, Durham DH1 5GF, UK – 0191 375 4620
Helpful and straightforward. I needed a socket of a specific size this morning; helpful colleague sorted out the best they had in stock and reassured saying if it wasn’t right size just pop back with it. This is what I had to do but again helpful no nonsense refund provided. Seemed busily engaged but helpful.
I bought a battery from the Arnison Centre store in December 16. Following starting problems, the garage told me the battery was at fault. I took it back to the store today, half expecting they would say there waws nothing wrong with it. Andy checked the battery and confirmed that it was in fact faulty. As I had already had to buy a new battery getting another battery wasn't a lot of use - although this is the only option offered by the guarantee. However, they checked with the manager - another Andy - and gave me a credit note for the full amount. Good result all round and thanks from me !!
Broomside Park, Belmont Industrial Estate, Durham DH1 1HP, UK – 0191 375 0062
Went to our local Durham SG Petch as we needed some warranty work with a Seat bought from another UK dealer. On arrival the service manager Alan couldn't have been more helpful, extremely personable, and refreshingly honest in manner . After inspecting the car he said he would arrange urgent order for the parts required, which only took two days. At the pre arranged day/ time I returned and he asked another member of staff to take the car to the Workshops whilst he made sure we were looked after with a coffee and tea, and again made to feel comfortable and welcome . Twenty minutes later the car was returned, the faulty wiper part replaced and he again personally checked it prior to us leaving. We will have all our servicing etc now transfered to SG Petch and wouldn't hesitate to recommend them to family and friends after this experience, or indeed anyone looking to get Good service.
Friendly staff,accommodating, always looked after & take good car of your car...recommended this to everyone...thanks for fixing my car...
3 Renny's Ln, Durham DH1 2RS, UK – 0191 375 4888
I recommend visiting this business the fella who served us was very knowledgeable & helpful
A very warm welcome and a friendly helpful staff, the part that I had "clicked to collect" was waiting for me like an old friend. The staff had a grasp of the job in hand and suggested other items I may need to compete the job. No pressure to buy, just a friendly "Have you got a??????" Cos you will need one. Over all a good buying experience and I will certainly return for more parts in the future.
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